Refund and Returns Policy

📦 Refund and Returns Policy

Effective Date: [June 03-2025]

At BuzyB Shipping, customer satisfaction is our priority. As we primarily offer logistics consultancy, freight coordination, and digital support services, our refund and return policy applies differently for services and tangible products (like security seals or converted containers).

🛠️ Services – Logistics & Consultancy

Due to the nature of our work, we do not offer refunds for services that have already been rendered, including:

Freight forwarding coordination
Customs clearance assistance
Export/import consultation
Container sourcing and handling
Document preparation

However, if you believe there was an error or miscommunication, please contact us within 3 business days of service completion. We are committed to resolving genuine concerns fairly.

🚚 Physical Products – Containers, Accessories & Equipment

Return Eligibility:

We accept returns only in the following cases:

Item was damaged on arrival
Incorrect item delivered
Product differs significantly from its description

To qualify for a return:

You must notify us within 48 hours of delivery.
The item must be unused and in original packaging.

Non-returnable Items:

Customized containers
Seals that have been opened or tampered with
Used storage or handling equipment

💸 Refund Process

Approved refunds will be processed within 5–10 business days.
Refunds will be made using the original payment method.
For bank or card transactions, processing times may vary depending on your provider.

📧 How to Request a Refund or Return

Please email us at [your refund support email] with the following details:

Invoice/Order ID
Reason for return/refund
Photos (if applicable)
Your contact number for follow-up

⚠️ Important Notes

Return shipping is the responsibility of the customer unless the item was delivered incorrectly or damaged.
We reserve the right to decline refund or return requests that do not meet our policy terms.

🔁 Changes to This Policy

BuzyB Shipping reserves the right to update this policy without prior notice. Changes will be posted on this page with an updated “Effective Date.”